Support
Keep the production moving.
Practical guidance for project setup, continuity capture, visual review, reports, project packages, permissions, and production access protection.
Quick reference
How do I start a new production?
- Open the Productions tab.
- Select the add button.
- Enter the production title, format, schedule, and notes.
- Add scenes, characters, and continuity assets from the production dashboard.
How do I create a continuity record?
- Open a production and choose New Continuity Record.
- Select the scene, character, and department.
- Capture or select a reference photo.
- Add the shot, take, note, annotations, and review status.
- Select Save.
How do visual comparison and the timeline work?
Visual Comparison places a reference frame and a current frame in a split or overlay view. Drag the divider to inspect matching details. Continuity Timeline lists records in shooting order so changes can be reviewed in sequence.
What does the continuity matrix show?
The matrix summarizes scene and character coverage across wardrobe, makeup, hair, and props. Verified records, review items, and missing coverage are shown with distinct status marks.
How do I create reports or move a project?
Open the production menu to create a continuity report, character lookbook, daily shooting log, or review-exceptions report. The same menu can create a project package. Use Import Project in Settings to open a compatible package.
The camera is unavailable. What should I check?
Open iOS Settings, choose Privacy & Security, then Camera, and confirm that Swiex is allowed. Also confirm that no other application is currently controlling the camera.
Production Lock did not activate. What should I check?
Confirm that Face ID and a device passcode are configured in iOS Settings. Return to Swiex Settings and enable Face ID Production Lock again.
How do I remove production content?
Delete individual records or assets from their detail controls. A production can be archived or deleted from its menu. Restoring the sample project from Settings removes current projects, records, and managed photos before rebuilding the sample.